Eligible requests

Refunds can be reviewed for duplicate charges, accidental purchases, billing errors, or major service failures.

Consumed credits, completed usage, promotional balances, and abuse-related suspensions may be ineligible.

How to request a refund

Open a support ticket from the dashboard with the order ID, account email, purchase date, and a short explanation.

The support workflow should verify provider status before changing account credits or subscription state.

Processing

Approved refunds are returned through the original payment provider when possible.

Credit adjustments may be applied separately from provider refunds to keep usage balances accurate.